Warranty

At JOYOR, we are committed to providing reliable electric mobility products and professional after-sales support.

All JOYOR electric scooters are brand-new factory products and are covered by a warranty against manufacturing defects.

If your JOYOR electric scooter experiences a quality issue caused by a manufacturing defect during the warranty period, JOYOR will provide replacement parts free of charge.

After the warranty period expires, customers will be responsible for the cost of replacement parts, labor fees (if applicable), and shipping costs.

Please note that this warranty only applies to the original purchaser. Second-hand products, modified scooters, and damage caused by improper use are not covered.

1. Warranty Coverage

JOYOR provides warranty coverage for the following components:

2. Warranty Coverage Conditions

Warranty service applies only when:

✔ The product has a confirmed manufacturing defect
✔ The issue occurs during the valid warranty period
✔ The product has been used under normal riding conditions
✔ The customer provides valid proof of purchase

JOYOR may provide:

• Replacement parts
• Technical support
• Troubleshooting assistance

Depending on the situation, JOYOR will determine the appropriate solution after inspection.

3. Warranty Exclusions

The JOYOR warranty does not cover damage caused by:

Unauthorized Repairs or Modifications

• Unauthorized repair
• Modification of electrical components
• Disassembly without approval
• Installation of non-original parts

Accidental or Improper Use

Including:

• Collisions
• Falls
• Traffic accidents
• Misuse
• Incorrect operation
• Overloading
• Use beyond recommended conditions

Water or Liquid Damage

Warranty does not cover damage caused by:

• Water exposure
• Liquid penetration
• Riding in unsuitable weather conditions
• Improper storage in wet environments

External Causes

Including:

• Natural disasters
• Force majeure events
• Fire
• Flood
• Other uncontrollable events

Normal Wear and Tear

The warranty does not cover normal aging or regular replacement of consumable components, including:

• Tires
• Inner tubes
• Brake pads
• Brake cables
• Grips
• Plastic components
• Decorative parts
• Other wearing parts

Cosmetic Damage

Warranty does not cover appearance-related issues, including:

• Scratches
• Paint damage
• Surface marks
• Cosmetic wear caused by normal use

4. How to Apply for Warranty Service

If your JOYOR electric scooter experiences a problem during the warranty period, please follow these steps:

Step 1: Prepare Product Evidence

Please take clear photos or videos showing:

• The product issue
• Damaged or defective parts
• The scooter condition

This information helps our support team identify the problem quickly.

Step 2: Contact JOYOR Support

Please contact our customer service team:

📧 Email: info@joyor.online

Please provide the following information:

• Order number
• Purchase platform
• Product model
• Description of the issue
• Photos or videos showing the problem

Step 3: Issue Diagnosis

Our support team will review your request and provide:

• Troubleshooting instructions
• Technical guidance
• Possible solutions

Additional information may be requested if necessary.

Step 4: Warranty Solution

After verification, JOYOR will provide the appropriate solution, which may include:

• Replacement parts
• Repair guidance
• Other after-sales support

Replacement parts will be shipped according to the warranty assessment results.

5. Replacement Parts & Shipping

During the valid warranty period:

• JOYOR provides approved replacement parts free of charge for manufacturing defects.
• Customers may be responsible for shipping costs depending on the specific situation.

After the warranty period:

• Replacement parts
• Shipping fees
• Repair-related costs

will be the responsibility of the customer.

6. Important Warranty Notes

Please note:

• Warranty coverage begins from the original purchase date.
• Proof of purchase is required for all warranty claims.
• Warranty service is only available for the original purchaser.
• Warranty does not transfer to second-hand buyers.
• Modified products may lose warranty eligibility.

JOYOR reserves the right to determine whether a product issue qualifies for warranty service.

7. Contact Us

For warranty service or after-sales support, please contact:

JOYOR Customer Support

📧 Email: info@joyor.online

🕒 Working Hours:
Monday – Saturday
9:00 – 19:00 (GMT+1)

We usually respond within 1 business day.

Thank you for choosing JOYOR.

We are committed to providing dependable electric scooters, professional support, and a better riding experience for every customer.