At JOYOR, we are committed to providing fast, reliable, and convenient shipping services to ensure a smooth shopping experience for every customer.
We currently ship JOYOR electric scooters and related products to selected regions worldwide. Shipping availability and delivery times may vary depending on the destination, product availability, and logistics conditions.
📦 1. Shipping Areas
JOYOR currently ships to the following regions:
🇪🇺 European Union (EU)
Free shipping is available to:
Denmark, Spain, Ireland, Netherlands, Portugal, Lithuania, Slovakia, Romania, Finland, Bulgaria, Croatia, Austria, Sweden, France, Czech Republic, Belgium, Poland, Estonia, Germany, Luxembourg, Latvia, Slovenia, Hungary, Italy.
🇬🇧 United Kingdom (UK)
Free shipping is available to:
England, Scotland, and Wales.
Please note: Shipping is not available to certain island regions.
🇺🇸 United States (US)
Free shipping is available to most mainland United States locations, including:
Alabama (AL), Arizona (AZ), Arkansas (AR), California (CA), Colorado (CO), Connecticut (CT), Delaware (DE), District of Columbia (DC), Florida (FL), Georgia (GA), Idaho (ID), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisiana (LA), Maine (ME), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Mississippi (MS), Missouri (MO), Montana (MT), Nebraska (NE), Nevada (NV), North Dakota (ND), Ohio (OH), Oklahoma (OK), Oregon (OR), Pennsylvania (PA), Rhode Island (RI), South Carolina (SC), South Dakota (SD), Tennessee (TN), Texas (TX), Utah (UT), Vermont (VT), Virginia (VA), Washington (WA), West Virginia (WV), Wisconsin (WI), Wyoming (WY), etc.
🇨🇦 Canada (CA)
Free shipping is available to:
- Alberta
- British Columbia
- Manitoba
- New Brunswick
- Newfoundland and Labrador
- Nova Scotia
- Ontario
- Prince Edward Island
- Quebec
- Saskatchewan
🚫 2. Undeliverable Areas
Currently, JOYOR is unable to deliver to the following locations:
🇪🇺 EU
- Island regions of EU countries
🇬🇧 UK
- Northern Ireland
- UK island territories
🇺🇸 US
- Remote island regions of the United States
🇨🇦 Canada
- Remote island regions of Canada
We apologize for any inconvenience caused by these shipping limitations.
⏱ 3. Order Processing Time
For products marked as In Stock, orders are usually processed within:
1–2 business days after payment confirmation.
During the processing period, JOYOR will:
- Verify order information
- Prepare your product
- Arrange shipment from our warehouse
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please note that tracking updates may take some time to appear after shipment.
🚚 4. Shipping Time
Estimated delivery times after shipment are as follows:
| Region | Estimated Delivery Time |
|---|---|
| 🇪🇺 European Union | 3–7 business days |
| 🇬🇧 United Kingdom | 2–4 business days |
| 🇺🇸 United States | 7–10 business days |
| 🇨🇦 Canada | 7–10 business days |
📌 The total estimated delivery time is generally:
3–12 working days
depending on:
- Destination country
- Warehouse availability
- Customs procedures
- Carrier performance
- Weather and other unexpected conditions
Please note that estimated delivery times do not include order processing time.
📍 5. Track Your Order
After your order has been shipped, JOYOR will send a shipping confirmation email containing your tracking information.
If you do not receive your tracking email, or if you have any questions regarding your shipment, please contact our customer support team:
📧 Email: info@joyor.online
You can also track your package through:
Tracking information is usually available approximately 2 days after shipment.
🛵 6. Pre-Order Products
Some JOYOR products may be available as PRE-ORDER items.
For pre-order products:
- Shipping time will be clearly displayed on the product page.
- Estimated delivery dates will be provided in the product information section.
- Customers will be notified if there are significant changes to the estimated shipping schedule.
Please review the product page carefully before placing a pre-order.
📦 7. Shipping Notes
Please ensure that your shipping information is accurate before completing your order.
JOYOR is not responsible for delays caused by:
- Incorrect shipping addresses
- Missing delivery information
- Customer refusal of delivery
- Customs procedures
- Events beyond our control
If you need to update your shipping information, please contact us as soon as possible before your order is shipped.
📩 8. Customer Support
If you have any questions regarding:
- Shipping
- Delivery status
- Tracking information
- Order issues
Please contact JOYOR customer support:
📧 Email: info@joyor.online
Our support team will respond and assist you as soon as possible.
🙏 Thank You
Thank you for choosing JOYOR.
We are dedicated to providing reliable electric mobility products, efficient shipping services, and a smooth shopping experience for customers worldwide.
Enjoy your ride with JOYOR — Ride Smarter, Ride Further.